NAOS On-Site Staffing

Rank: 7
Headquarters: Duluth, Ga.
Top staffing segment(s) served: Industrial
2016 US staffing revenue ($M): $17.5
Five-year CAGR for revenue: 78.7%

NAOS On-Site Staffing’s business model is centered around on-site staffing operations at large companies, providing custom solutions for a client’s contingent workforce needs. And the Duluth, Ga.-based firm is this year’s seventh-fastest growing staffing firm.

“The whole model is built around client services customization,” says Ed Burr, senior VP, field operations, at NAOS On-Site Staffing. “We truly want to become their staffing partners. … We don’t want to be viewed as a commodity.”

Those custom touches can include recruiting for only one client company in a specific geographic area, setting up on-site kiosks for workers at large client locations to update 401(k) or healthcare coverage, and setting up brick-and-mortar locations offsite to support onsite staffing at a client.

And while NAOS was founded in 2012, its executives bring years of experience.

Company President Jesse Vance started in the staffing business back in 1983 and sold his first onsite staffing model in 1984. Vance was at Norrell at the time and the onsite operation include staffing some 230 contingent workers at Vic’s Cough Drops. Vance started a company called APS Group in 1994, and sold that to Advantage in 2006.

With onsite staffing, the company becomes an extension of the client’s human resources department, Vance says. The company provides all types of light industrial staffing, although it does not handle construction. It also has experience office/clerical, including call center positions, administrative positions and other support positions.

Burr says the company’s growth is fueled by several things, among them are referrals from existing clients that is helped by a focus taking care of customers.

“Really working with them, with their goals in mind, and their hiring criteria in mind, they appreciate that and word gets around,” he says.

The company also has little turnover in management. Burr himself has been with the firm for 11 years. In addition, internal workers are on a first-name basis and communication and teamwork are key aspects of the company’s culture. The aim is to do what it takes to serve the client.

“At the end of the day we are all a team,” says Josh Vance, VP of field operations. “There is nobody in this company that’s above doing windows or taking out the trash. … If I need to be on a plane tomorrow because we have a client that needs additional assistance or additional heads, I don’t say ‘that’s not my job.’”

The company also has a focus on external workers and refers to them as “contingent workers” not “temporary workers.” On-site agreements are typically for three years, giving workers the opportunity to be at the same company for a while. It also aims for consistent recognition of the company’s external workers using gift cards — but the key is being consistent.

“Employee engagement is as important as it can be especially when you have larger numbers,” Burr says. “Folks want to know that you care.”

2017 FASTEST-GROWING US STAFFING FIRMS

NAOS On-Site Staffing

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